Great example of support automation by @mds
This little Zap brings me so much joy to watch run.
Students in Shift Nudge will often ask to Edit homework files instead of Duplicate them.
So I setup an automation that helps them out without needing to respond each time.
- Setup a Gmail filter to easily separate Figma edit requests
- Trigger a Zap based on those emails
- Make sure the format matches using a regular expression (thanks chatgpt)
- Send them a HelpScout message with instructions.